Refund policy

We want you to be completely satisfied with your purchase from Custom Canela Crafts.

READY-TO-SHIP ITEMS

We accept return requests for non-personalized, ready-to-ship items within 30 days of delivery. Items must be unused and returned in their original condition.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.

CUSTOM AND PERSONALIZED ITEMS

Because custom and personalized products are created specifically for you, they are not eligible for returns or exchanges unless they arrive damaged, defective, or incorrect.

Please carefully review all names, dates, photos, wording, and other personalization details before submitting your order. We are not responsible for errors in personalization information provided by the customer.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Please include photos of the item and its packaging so we can evaluate the issue and make it right.

Depending on the situation, we may offer a repair, replacement, or refund.

HANDMADE AND NATURAL WOOD PRODUCTS

Our products are individually handcrafted using real hardwood and other natural materials. Natural variations in wood grain, color, knots, texture, and engraving are expected and make each piece unique. These natural variations are not considered defects.

REFUNDS

If a return is approved, your refund will be issued to your original payment method after the returned item has been received and inspected. Processing times may vary depending on your bank or credit card provider.

To request a return or report a problem with an order, please contact Custom Canela Crafts through the contact information provided on our website.